Do I Need to Purchase Forscore Again if I Buy a New Device?

At A Glance

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General Troubleshooting

Overriding your device'due south slumber setting

In the settings panel you lot'll detect a forScore-specific option called "Auto-lock". If enabled, forScore will allow your device'due south screen to dim then sleep if it's prepare upwardly to do so. If you disable this option, forScore will override the device'south settings and forestall information technology from going to sleep as long equally forScore is visible on the screen.

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Half-page turns

When your device is in portrait orientation, one-half-page turns allow you lot to see the top half of the next page while finishing upwardly the bottom half of the electric current page. A blueish horizontal divider shows you where the page is split then you don't get lost, and you tin can reposition this divider vertically by dragging the iii horizontal lines up or downward. The divider'due south position is saved per page of score, so you lot tin set it once to the nigh convenient location for each plow and information technology'll e'er split up in that aforementioned spot.

Toggling Half-Page Turns

Half page turns can be toggled using the Display Options overlay. To access it, double tap the centre of the page or tap the gear icon in the title bar:

Adjacent, tap the button shown below to plough this mode on and off. When the button's background is low-cal (on), one-half-page turns are enabled.

Older Versions

On devices running iOS 13 or iPadOS xiii, or when using older versions of forScore, y'all may see the push shown below in forScore's championship bar instead of the gear icon. You can either tap this push or employ the method described in a higher place to toggle half-folio turns. When this button is blueish one-half-page turns are active, and when information technology is gray they are not.

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Accessing the iTunes File Sharing panel

macOS 10.15 or afterwards

With macOS ten.fifteen, Apple restructured iTunes and split upwards its functionality into several different apps: Apple's File Sharing panel can now be accessed direct through Finder.

Alert: Apple's File Sharing panel in macOS 10.xv does not prompt you when you effort to add together a file with the same proper name as an existing file. Instead, it permanently overwrites the app's copy with the figurer's copy and this cannot be undone. Nosotros do non recommend using Apple'southward File Sharing panel at this fourth dimension.

• Connect your iOS/iPadOS device to your reckoner
• Open a new Finder window on your computer and select your iOS/iPadOS device in the sidebar
• Select the "Files" tab
• Find forScore in the list of apps and click the arrow push button just to the left of its icon to reveal its documents list

forScore Backup Utility (recommended)

Every bit of Oct 2019, Apple'due south file sharing interface within Finder lacks bones functionality like the power to select multiple files, and then nosotros created our own version and built it into our free Mac app called forScore Fill-in Utility which includes all of the same features as Apple'southward version and more than. We strongly encourage users to take advantage of this app rather than employ Apple'south incomplete interface.

• Download and launch forScore Fill-in utility on your Mac running macOS x.fourteen or later
• Connect your iOS/iPadOS device to your reckoner
• Launch forScore (version 11.1 or later), tap to show the navigation bar if necessary
• Tap the toolbox icon in the top right-hand corner and choose "backup" from the list
• On your Mac, click the "File Sharing" button when information technology appears in the main window

Windows, macOS 10.xiv or earlier

With macOS 10.14 or earlier, or with all versions of Windows, File Sharing is built into iTunes and the interface varies based on which version is currently installed. Use the instructions below that correspond to your version of iTunes to access the File Sharing panel and forScore's documents.

iTunes 12.7 or later on

• Connect your iOS/iPadOS device to your computer
• Open iTunes on your calculator
• Click the pocket-sized device icon in the upper left corner, side by side to the library drib-downward card
• Click the "File Sharing" item that appears in the left sidebar under Settings
• Cull forScore from the list of apps to come across a panel on the right showing all of forScore'southward documents

iTunes 12.0 through 12.6.iii.half-dozen

• Connect your iOS/iPadOS device to your computer
• Open iTunes on your calculator
• Click the modest device icon in the upper left corner, next to the library driblet-downwards menu
• Click the "Apps" button in the left sidebar that appears below the device info
• Whorl down in the main window if needed to where information technology says "File Sharing"
• Choose forScore from the list of apps to run across a panel on the correct showing all of forScore's documents

iTunes eleven or earlier

• Connect your iOS/iPadOS device to your computer
• Open iTunes on your computer
• Select your device from the list of devices, equally if you were going to adjust the syncing settings
• Click the "Apps" button well-nigh the top middle of the iTunes window (adjacent to Summary and Tones)
• Scroll downward in the chief window to where it says "File Sharing"
• Choose forScore from the list of apps to see a console on the correct showing all of forScore's documents

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Why is at that place a gray bar in annotation mode?

In annotation mode, forScore tin can display a ruler that helps you lot draw straight lines or meliorate marshal elements similar stamps or shapes. You can elevate the ruler around on the screen with one finger to reposition it, or place two fingers on information technology and rotate them to adjust its angle. Tap this icon in the notation toolbar to control whether or not the ruler is visible (the icon is outlined when the ruler is hidden and filled when it is shown):

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Which version do I take?

We update forScore a lot—in fact, in that location take been over a hundred and fifty updates since nosotros launched in 2010. To notice out which version you're using, open up forScore and tap the center of the screen to show the navigation bar (if it isn't already visible). Tap the toolbox icon in the top correct-hand corner of the screen to open up forScore'due south Tools carte du jour, and so cull "Support" near the bottom of the list. The version number should be displayed there, only below forScore's icon.

Lower down in the support menu, you may exist notified if forScore detects that an update is bachelor. If so, tap the update detail to visit the App Store app and install the update.

You can also open the App Store app on your device and either select the tab called "updates" forth the lesser of the screen, or tap the contour icon and scroll down to see the Available Updates department (don't see information technology listed there?). You may need to drag the updates screen down to refresh the list. Remember, updates are free for life so as long as you lot're signed in with the same account yous originally used to purchase forScore, y'all won't be charged a second time.

Lastly, your device may be set to download app updates automatically. (Settings app > iTunes & App Store > Automatic Downloads: Updates) Given how much our customers tend to rely on their libraries, nosotros recommend disabling this characteristic and checking for updates manually then y'all can install them when you're set up, instead of immediately earlier a performance.

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Virtual keyboard won't appear

iOS disables the virtual on-screen keyboard whenever nigh page turners are connected, because many page turners apply a "keyboard" device profile. Disconnecting your device will allow the virtual keyboard to reappear when it is needed, and the devices listed below include an boosted hardware workaround that can permit you to employ the device and the virtual keyboard at the same time:

AirTurn BT-105 (firmware v1.22 or subsequently) or BT-106, Duo, Quad

After connecting your device via the Bluetooth department of the Settings app, open up forScore and tap to activate the text field you'd similar to type in. Then, press the reddish ability button. Once that'south done, you should be able to utilise the virtual keyboard and still turn pages commonly. Be enlightened that pressing the virtual keyboard's "hide" push button in the lower right-paw corner volition undo this workaround, and you lot'll need to repeat these steps to go on to utilize the virtual keyboard. For a video sit-in of this characteristic, visit AirTurn's website.

AirTurn PED (if used in manner 2 or higher)

After connecting your device via the Bluetooth section of the Settings app, open forScore and tap to actuate the text field yous'd like to blazon in. Then, press the keyboard button on the PED device. Once that's done, you should be able to utilise the virtual keyboard and still turn pages normally. Be enlightened that pressing the virtual keyboard'due south "hibernate" button in the lower right-manus corner will undo this workaround, and y'all'll demand to echo these steps to proceed to use the virtual keyboard. If possible, use the AirTurn PED in mode i to connect via Bluetooth Smart and avert this issue entirely.

PageFlip Firefly, Butterfly, Dragonfly, and Cicada revision 4 or later

After connecting your device via the Bluetooth department of the Settings app, open up forScore and tap to actuate the text field yous'd like to type in. Then, printing the currently selected mode push (the button with the blinking red calorie-free below or next to it). Once that's done, you should be able to use the virtual keyboard and withal turn pages normally. Exist enlightened that pressing the virtual keyboard's "hide" button in the lower right-mitt corner volition undo this workaround, and y'all'll demand to repeat these steps to go on to use the virtual keyboard. Note: Earlier revisions of the PageFlip Cicada do not have any way to toggle the virtual keyboard. If yous have an early on model of the Cicada, consider updating to a newer PageFlip model.

IKMultimedia iRig BlueTurn

After connecting your device via the Bluetooth section of the Settings app, open forScore and tap to activate the text field you'd similar to type in. Press and hold the left ("up" pointer) pad for three seconds to actuate the virtual keyboard. Once that'southward done, you should be able to utilise the virtual keyboard and still plow pages normally until you repeat these steps or power cycle your BlueTurn.

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Why are there blueish rectangles on certain pages?

Many PDF files embed hyperlinks into their pages to direct you to a webpage or perform sure actions (like etch a new email) when you click on a specific word, phrase, or paradigm. These hyperlinks are but one type of embedded PDF annotation that your files may include on any of their pages. In forScore, hyperlinks are highlighted using a semi-transparent blueish rectangle with a darker border. If they're peculiarly small, similar the hyperlinks that are sometimes added to every annotation in LilyPond files, they may appear as modest bubbles instead.

If y'all're working with files that misuse these links, or if you lot don't use them, you can disable them in forScore'south settings panel. Open up the Tools menu and cull Settings, and so tap "PDF annotations" and uncheck "Hyperlinks" too as any other embedded annotations you lot prefer not to meet.

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Restoring your library data from a forScore fill-in file

If y'all desire to reset your library to a previously backed upwards state, or recover data that may have been lost by deleting the app or restoring your device, you can do then by re-adding your documents and restoring from a 4SB fill-in file or by restoring from a 4SB archive equally described below.

Note: this article references 4SB Archives which are available as of forScore 10.iv.7. Archives take up significantly more storage space on your device and may not be available in all situations. Larn more well-nigh the difference between 4SB backups and athenaeum hither.

Using a computer

Transferring to an iPad, iPhone, or iPod Touch on:

• Ensure that "automatic fetching for new files" is disabled in forScore's settings.
• Close forScore and connect your iOS device to your computer.
• Admission the File Sharing panel.
• Click "Add together…" in the documents panel on the right and navigate to the folder that contains your forScore data.
• If you're restoring from an archive, select it and click "add." If you're restoring from a backup and a directory of files, select all of the files by clicking on one and pressing Ctrl-A (PC) or Command-A (Mac), and so click "Add."
• Once chosen, the transfer will begin immediately, and a progress bar may appear at the superlative of the window (depending on your version).
• When the transfer is complete, you can disconnect your device from your computer.
• Launch forScore, then open up the Tools menu and cull Fill-in.
• Tap the backup file you lot'd like to restore, then choose "restore library and settings" when prompted.

Transferring to forScore running on a Mac:

• If you have a 4SB archive, double click on information technology to copy it into forScore then open forScore's Backup panel and click on it to restore its contents.
• If you have a 4SB backup, perform the following steps:
• Open up forScore and press control + i or click the File menu at the top of the screen and choose "Import."
• Locate your files (the 4SB backup, PDF files, and any others copied out of your other library) and select all of them by clicking the outset item in the list, so pressing and belongings the shift key while clicking the final item in the list. Click "open" or press the render key to import them into forScore (the original files aren't deleted).
• Open forScore'south Backup panel and click on the backup file to restore its contents.

Using the Services console

You lot can also restore your library from a supported cloud service through forScore'due south Services panel. We don't typically recommend this since uploading and downloading an entire library can be slow when relying on an internet connection (instead of a USB connection to your computer), simply the following instructions will help you restore from a total backup of your library in a supported cloud service.

• Ensure that "automatic fetching for new files" is disabled in forScore's settings.
• Select "Services" from the Tools menu, set up your account if needed, and navigate to your backup directory.
• If you're restoring from a 4SB Archive:
• Locate your archive and tap on information technology to begin downloading it.
• If you're restoring from a 4SB Backup and accompanying files:
• Locate the binder that contains all of the files and tap the Edit button in the upper right corner.
• Tap the "select all" button at the bottom of the console (a circled check mark), so tap the "download" push button next to it.
• When the download is complete, open the Fill-in console.
• Tap the 4SB file you'd like to restore, then choose "restore library and settings" when prompted.

Using forScore Backup Utility for MacforScore ten.5

Restore your archive from a Mac running macOS 10.13 or newer with our costless backup utility.

• Connect your iOS device to your computer using its USB cable
• On your iOS device, open forScore and choose "Fill-in" from the tools menu
• On your Mac, launch forScore Backup Utility and click "Restore…" to locate your archive file
• When prompted on your iOS device, cull to continue or cancel restoring from the archive

If you're not familiar with backing upwards your forScore library and database, see this article: Backing up your library to your reckoner

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Do I need to purchase forScore once again to employ on another device?

Like all apps you purchase through the App Store using your Apple ID, Apple allows yous to install them on multiple compatible devices at no additional accuse, so long as yous're logged into the same Apple tree ID used to make the original purchase.

When upgrading devices, you can re-install them (or restore from a device fill-in) on the new device at no charge besides, again if you are logged into the same Apple ID.

If you restore your new iPad from an iTunes or iCloud fill-in of an older device, this should also transfer all your apps to the new device and restore your forScore library files and data (occasionally this does not happen, but in most cases it does). If y'all would like to set up the device from scratch or if the iTunes/iCloud backup doesn't restore your forScore data, yous can sign into the App Shop app with the aforementioned Apple ID, and so download forScore at no charge, and then use these instructions to transfer your library manually: Transferring your forScore library to another device

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Troubleshooting the Cue feature

Cue allows multiple devices to connect to each other and send signals from a "leader" to one or more "followers." The way the devices communicate with each other is congenital into an iOS framework, so the majority of information technology is under the organization'due south control, non forScore's. iOS uses a combination of Bluetooth and WiFi protocols to search for nearby devices, then create an advertizement hoc network between them. (This works even if you lot practice not have a local wifi network to connect to.)

There are also a number of ecology factors that could be causing interference, such as other active Bluetooth devices within range (audience members, for example), the architecture of a building, etc.

However, in that location are a few things that you lot can endeavor to troubleshoot the event:

• Ensure that all devices have enabled Local Network access. You can verify this in the Settings app by choosing forScore in the sidebar. The Local Network switch should be turned on.
• If your Cue devices are joined with a WiFi network, make sure there are no other devices on the same network
• Make sure both Bluetooth and Wifi are enabled on all devices you are attempting to connect.

Note: Devices running iOS 10 and higher are unable to connect reliably (or at all) to devices running iOS nine or earlier. For all-time results, all devices should be running the aforementioned major version of iOS.

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Why is forScore crashing on launch?

Important: If your app is crashing repeatedly, deleting the app is not the solution. Doing and so volition too delete all of your forScore library and data and should only be done if you have tried these troubleshooting steps, have contacted us for further assistance, and are absolutely certain you have a recent backup of your files and library data saved to your computer.

Crashing After an iOS Update

Occasionally, updates to iOS introduce features or changes that brand older versions of forScore incompatible. If you practice not take the current version of the app installed and it is crashing on launch, please follow these steps to update:

Determine which version of forScore you have installed

• Open up the Settings app and Choose General > Storage & iCloud Usage
• Tap "Manage Storage" under the Storage section
• Locate forScore in the list and tap to select it, then make note of the version number you have installed. If the number matches the current version (listed in the upper left corner of this page), please contact u.s. and so we tin troubleshoot further. If you practice not have the current version installed, please go on to the next department.

Check for updates in the App Store

• Open up the App Store app on your iOS device
• Tap the Updates tab, if available, or tap the user icon/prototype in the top correct-hand corner
• Look for an update to forScore in the list and tap the "Install" or "Update" button if one appears
• Occasionally the App Shop fails to show bachelor app updates. If no new version is listed (or you see an Open button instead of an Install push button), first endeavor dragging downwards on the Updates page to refresh it. If that doesn't piece of work, endeavor restarting your device or keep to the next section to try and install the update.

When we release updates to forScore, it tin can take several hours before that update appears in the App Store. If the version you're trying to download was merely released, you may but need to try again after. Otherwise, the steps beneath may help.

Log out of the App Store and log back in

• Tap the Featured tab in the App Store app and scroll down to the bottom
• Wait for buttons that either say "Sign In" or "Apple ID: yourappleid"
• If it says Sign In, tap the button and enter the Apple ID credentials that you used to buy forScore originally, and then cheque for the update
• If it shows your Apple tree ID, tap the button, Sign Out, then sign back in with the Apple ID used to purchase forScore originally and check for updates

Crashing When Viewing a PDF File

If the app crashed when trying to view a PDF file and continues to crash on launch, it'southward possible the file itself is causing issues, either because it'due south besides large for your device to process (typically only an event with older iPads) or information technology contains information that is causing an fault.

Notation: in most cases, forScore will revert to the quick start guide if it crashes on launch 3 times as a safeguard. If yous haven't tried relaunching the app several times, doing and then may assist.

If a detail PDF file is causing issues, bankroll upwards so deleting that file from forScore can help you lot become back up and running. Annotation that this procedure will remove all metadata and annotations from the file. If you lot're able to place a problem PDF file, delight contact us so we tin can do some testing with it to see if nosotros can forbid similar problems in the future.

Retrieving/removing files using a computer

• Connect your device to your computer and admission the File Sharing console
• Locate the file in the documents console, and so click to select it
• Click the "Save To…" (or "Relieve") button and specify a location on your computer to salve the file; the transfer begins immediately
• When the transfer is consummate, select the file in the panel again if needed, so printing the Delete or Backspace key to delete it
• You can then relaunch forScore to run into if it opens successfully. If the app is still crashing, please contact us to troubleshoot farther.

Retrieving/removing files using the Files appiOS 11

• Open the Files app (install information technology from the App Store if necessary)
• Swipe inward from the left edge of the screen or tap the back button, if necessary, until the Browse sidebar is visible
• Choose "On My iPad" or "On My iPhone" under Locations
• Select the forScore binder and browse for your file, then tap and agree it until boosted options appear
• Use the Share office to back up the file to a prophylactic location, then use the Delete part to remove it

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How to change the app linguistic communication

The language of forScore is related to the language selected in your device's organization settings. For iOS and iPadOS, please come across this back up commodity on Apple tree'due south website for more data. On macOS you'll detect these options in System Preferences under Language & Region.

forScore's app documentation (user guide and online knowledge base) are just available in English. Nosotros practice not have the resource to translate the documentation into all supported languages on an ongoing ground. However, our online user guide includes a link to employ Google Interpret to automatically interpret each page. To do this, visit the user guide and click on "English" in the peak right corner, then select your preferred language from the menu.

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If I delete forScore, volition it delete my library?

Yes. Deleting an app from your device will delete all files and data associated with that app, and there is no way to undo this. Deleting the app should simply exist done after exhausting all other troubleshooting with usa directly.

Your forScore library is stored locally on your device, but we provide the ability to support that data to your computer or a supported cloud service. Please come across this knowledge base article for more data and instructions for backing upward: Backing up your data to your figurer

Annotation: If you lot have contacted Apple tree Back up or visited an Apple Store to troubleshoot an app-specific issue, they volition ofttimes suggest deleting the app and reinstalling it to resolve the issue. This is not the solution. Please contact united states of america straight to troubleshoot any issues with forScore instead of seeking help from Apple.

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Many or all files missing

forScore allows you lot to create libraries so you can work with a subset of your scores, bookmarks, and setlists without seeing everything else in forScore. When a specific library is selected, only that library'south contents will exist visible in forScore's menus. If nearly or all of your files have suddenly disappeared, the nigh common reason is that you're viewing a different library than you might await.

To verify this, open the Scores menu and tap the back push button until y'all see the category listing (composers, genres, tags, or labels). In the pinnacle left-hand corner, you'll find the Library button. This push'south title changes to prove the currently selected library, and then it may be called "Library" or it may have a unlike name yous supplied when creating your custom library. Tap this button and choose "All Libraries" to see all of your items.

If you created a new library by accident and no longer need information technology, you may remove information technology past reopening the list of libraries and swiping over it from right to left. Tap "delete" and confirm to remove the library—this volition Non remove the scores, bookmarks, or setlists within that library, which will all still be visible when "All Libraries" is selected.

If you have verified that the "All Libraries" item is selected and still cannot find your files, contact united states of america then we tin troubleshoot the event with you.

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My page turner is not behaving correctly

A common accessibility setting introduced with iOS and iPadOS 13 tin interfere with Bluetooth page turner functionality. This issue tin can affect all models of PageFlip devices, the iRig Bluish Turn, AirTurn BT-105/106 course of pedals, as well as other devices that utilise a standard reckoner keyboard profile to connect to the iPad on a organization level.

This tin result in any of the following behaviors:

• Intermittently unresponsive pedals or buttons
• Choice of interface elements like tool icons or the seek bar in forScore instead of folio turns
• Opening menus or performing other commands instead of page turns

If you lot are experiencing any of these behaviors, follow these steps to disable this setting:

• Open up the organization Settings app
• Choose Accessibility > Keyboards > Full Keyboard Admission
• Plow Total Keyboard Access OFF

If these steps practise not resolve the issue, delight visit the connexion and troubleshooting article specific to your model of accessory to ensure that the device is continued properly. If you have further issues not addressed in those manufactures, delight contact us to troubleshoot farther.

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How practice I reuse metadata values or edit text annotations?

Keyboard Buttons

While editing certain text fields, keyboard buttons allow you to perform actions related to that field. When you're editing metadata, these buttons let you reuse existing values or import ("fetch") a PDF file's metadata. If you're editing a text annotation, these buttons let you motility it to some other layer, change its formatting, or delete it.

These buttons appear at the acme of the virtual keyboard or, if the virtual keyboard isn't visible on screen (because yous're using a physical keyboard or certain page turners), they announced along the bottom of the screen instead. On iPadOS they're shown as icons as shown beneath, while on iPhone you'll see text labels instead.

Note: these keyboard may not announced on some versions of iPadOS 13 if "shortcuts" is disabled in the Settings app. We notified Apple of this bug and they have since fixed it with iPadOS 14.0. To work around this consequence on iPadOS xiii, ensure that the Shortcuts detail is enabled in the Settings app.

forScore 12

forScore 12 introduces several new culling methods to admission these functions. A circled downward arrow that appears to the right of most text fields in the Metadata console gives you lot quick access to all existing values for that category (filtered past any text you've already typed in, if applicable). If you're using iPadOS fourteen or macOS, tap the ellipsis button to the right of the agile text notation to admission the formatting panel, change layers, or delete that text annotation.

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Scanning for new files

To make things as speedy as possible, forScore only scans for new files periodically and may not always prove your newest files immediately. If you lot've just added something and it'south not showing up, drag the score menu's list downward until you see the refresh symbol, and so let become to update the listing.

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Why tin't I turn pages?

There are a few reasons why y'all may not be able to turn pages in forScore:

The app'due south default settings only allow you to flip pages from i score to the next when viewing items in a setlist. Details here: Flip between scores

Folio turns are intentionally disabled when using the pinch-zoom characteristic because information technology is intended for quick up-close reference of your page. If you would like to reduce the margins or prepare the overall zoom level of a PDF to maximize the size of the music on the screen, use the Ingather or Margin Adjustment tools.

If you lot are viewing a bookmark within a larger PDF, you will only exist able to turn pages within the range set for that bookmark. View the source PDF file to freely turn pages throughout the PDF, or consider creating a "simple" bookmark by just entering a start page (no finish page) to jump to a specific folio in a file and page frontward and backward freely.
Understanding forScore Bookmarks
Creating Bookmarks

If none of these utilise to your situation or explain the behavior you lot're seeing, delight contact united states of america using the grade in the upper left corner of the folio for further assistance.

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Re-centering the ruler

If y'all've dragged the ruler off the edge of the page while in annotation manner and are having problem moving it back, tap and hold the ruler icon in the annotation toolbar for several seconds to reset its location back to the center of the folio. If the ruler is notwithstanding on the page but obscured past the annotation toolbar, this article describes how you lot tin can move the toolbar instead to access all areas of the page.

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I deleted the app or restored my device. How can I restore my data?

The instructions in this commodity are also applicable for lost or damaged devices that can no longer be accessed.

We do not recommend deleting and reinstalling the app unless nosotros explicitly direct you to exercise so afterwards exhausting all other troubleshooting. If you meet issues with the app, delight contact u.s. showtime using the form at the left of this folio.

Deleting forScore from your device also deletes all files and data associated with forScore (iOS should have warned you near this with an alarm requiring you to ostend that yous would indeed like to delete the app). Notwithstanding, if you did delete the app, the following methods can be used to endeavour to restore your forScore library and data:

If you have a manual backup of your PDF files equally well equally a forScore 4SB fill-in file, you tin follow the instructions here to restore your library.

If you don't have a manual backup, you lot might try restoring your iOS device from a computer backup or iCloud fill-in to see if that also restores your forScore library. Please note, even so, that restoring from a full backup restores your entire iOS device, not just ane app, and these backups aren't guaranteed to incorporate all of your forScore data. Acquire more about restoring from a whole-device backup on Apple tree's Support site.

If neither of these methods are available or successful, so unfortunately there's no other way to restore your library. To safeguard your data, nosotros highly recommend backing up your library on a regular footing using these instructions.

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Sending a backup file to forScore Support

Occasionally, having a backup file of your forScore library data tin aid us in recreating your library and diagnosing an issue. Here'due south how to create and send u.s.a. a 4SB fill-in file:

• Open the tools menu and choose Fill-in
• Create a new backup file past tapping the + button in the upper correct corner (if prompted, choose "Create Fill-in")
• Tap the Share icon to the correct of the new fill-in file (information technology will be named past the appointment/time it was created)
• A console will appear with different share options. Choose Mail and email it to back up at forscoreapp.com along with a clarification of the issue and any steps nosotros tin can take to replicate it

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About Transactions, Accounts, and Policies

Per Apple'south policies, all App Store apps must be sold and distributed exclusively by Apple on developers' behalf. This includes about all apps for Apple tree devices except those for the Mac that developers cull to distribute outside of the Mac App Store (like nosotros currently exercise with our free Backup Utility).

Apple tree handles all transactions and distribution of our apps using your AppleID, without whatever involvement from us whatever. We practise not maintain any user accounts, transaction records or receipts, and we receive no personally identifiable information well-nigh you from the sale of our apps.

While nosotros exercise offer technical support for our apps, we do not have access to your AppleID and nosotros cannot assistance you with questions or concerns regarding your transactions, payments, app installation, family unit sharing, or your Apple tree account information. For these kinds of questions, you must contact Apple straight:

Contact Apple tree refund refunds return credit menu electronic mail address account purchase

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Automatic backups are not working

The size of fill-in files largely depends on the book and complexity of whatsoever annotations that you've added to your scores. If your device repeatedly runs out of memory while trying to create a backup file and crashes, forScore volition deactivate the automated backup feature to foreclose further crashes.

If you're experiencing this issue, you might consider removing or exporting whatever unnecessary or seldom-used scores as 4SC files (and so they'll include your annotations and metadata) and save them to your computer or to a file service through the Tools menu. That style y'all tin re-add them easily when necessary while keeping your backup contents minimized.

If yous're non planning on making any changes to a score that yous've annotated, consider archiving it using the Share or Services functions in the tools menu. These consign options can create a PDF with permanent annotations that cannot exist changed and won't need to exist backed up separately.

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Source: http://forscore.co/kb/category/02-general-troubleshooting/

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